Ethics and service power growth.
Our founder, Lisa Morey, joined the team at Ticker News TV to discuss a topic close to every business owner’s heart: moving from burnout to business growth.
In an insightful segment broadcast from Wagga Wagga, Lisa shared how small business owners can identify and fix the "structural flaws" that lead to chaos.
Key discussion highlights:
The Three Ps Framework: Lisa introduced Mint Agency’s signature 3Ps Framework: Policies, Procedures and Programs. She explained that without these foundations, founders are forced to wear too many hats, leading to high staff turnover and personal exhaustion.
The "Leader-Leader" Culture: Moving away from the "old school" boss mentality, Lisa discussed the importance of fostering independence within a team. She emphasised that a modern leader sets the example through open door policies and active listening.
Identifying "Productivity Leaks": Lisa highlighted that many owners spend too much time being reactive. By identifying repetitive tasks like bookkeeping, social media and admin, and documenting them, owners can reclaim their time and focus on what they actually enjoy.
The "What Worked & What Didn't" Strategy: A highlight of the interview was Lisa’s practical advice on monthly team reviews. By giving every team member a voice to discuss wins and hurdles (from sick kids to client red flags), business owners can ensure their "business baby" grows without them having to be right all the time.
Note: This Ticker News interview was broadcast live; the viewing window has now expired.
“To deliver the best, you need the best. But to keep the best, you need the right structure so your team can work independently and effectively.”
