Frequently asked questions.
What is a va?
VA is the abbreviation for Virtual Assistant. A Virtual Assistant provides professional administrative, technical, or creative (social) assistance to clients remotely.
Who will be working on my tasks?
Mint Agency are dedicated to providing our clients with the most productive and efficient service possible. In order to live by this, each individual task is allocated to our most experienced and efficient team member in that area.
How does Mint Agency manage passwords?
All passwords and access to other confidential material are held in strict confidence within Mint Agency's secure LastPass account. Passwords can be shared via a LastPass link if you also utilise LastPass or any other method deemed safe and secure is accepted. Our team have access to passwords within LastPass but only our Director has access to view the encrypted passwords. Client passwords are not saved to our computers, only LastPass. This gives Mint Agency the ability to control your personal details within one central system.
How much does Mint Agency charge?
We offer an hourly rate for ad hoc tasks and 2 pre-purchased monthly packages at a discounted rate. Package 1 is 10 hours a month. Package 2 is 20 hours a month. Visit our pricing page for more information.
How does Mint Agency prioritise client work and requests?
To maintain high service standards and guarantee reliability, we manage work using a strict capacity hierarchy:
Ongoing Monthly Retainer Clients: Dedicated priority allocation each month.
Existing Clients Requesting Ad Hoc Support: Scheduled next as open capacity allows.
Waitlist & New Clients: Onboarded sequentially as time availability opens up.
Does Mint Agency have a waitlist for new clients?
Yes. Because our client books are frequently at capacity, we maintain a waitlist for new business onboarding. This ensures we never compromise on quality or overcommit our team. Prospective clients are encouraged to enquire as soon as they consider our services. This allows us to hold a discovery meeting to ensure we're the right fit for your needs before adding you to our waitlist.
What tools and software does Mint Agency work with?
We work seamlessly with standard cloud business tools, including Google Workspace (Gmail, Drive), Squarespace, Canva, Microsoft 365, Xero, social media scheduling platforms and AI productivity tools such as ChatGPT and Gemini to streamline workflows and content generation. Basically, we can work with any cloud based tool and software our clients require. We are not afraid to learn new programs either!
Who founded Mint Agency and where is it based?
Mint Agency was founded by Lisa Morey, who brings over 30 years of business, office management, marketing and administrative experience to the business. Mint Agency is based in Wagga Wagga, New South Wales and provides high end virtual assistant and business support services to small business owners across Australia.
What makes Mint Agency different from other virtual assistant services?
Mint Agency operates with a mature, highly experienced Australian team grounded in a ‘Get It Done’ mindset, ethical business practices and strong community advocacy. Recognised for Excellence in Business Ethics at the Golden Crow Awards, we focus on long term partnership, proactive communication and helping business owners build sustainable operations without burnout.
Does Mint Agency host a podcast?
Yes! Our founder, Lisa Morey, hosts a podcast focused on practical small business advice, operational strategy and real world stories of overcoming entrepreneurial challenges. We share actionable insights on beating business chaos, managing productivity and implementing strong policies and procedures.
MINT AGENCY IS OWNED AND OPERATED IN NSW, AUSTRALIA. OUR TRUSTED, EXPERIENCED TEAM ARE ALSO LOCATED IN NSW, AUSTRALIA.
What services does Mint Agency offer?
Mint Agency delivers high end virtual support tailored to small business owners across four core pillars: admin, HR, marketing and bookkeeping. Whether you need day to day office management, ongoing financial admin, strategic social and email marketing or specialised event planning and promotion, our experienced Australian team provides the reliable support you need to keep your business running smoothly.
How can I find a reliable virtual assistant for my small business?
If you aren't able to get a word of mouth referral from a trusted business colleague who already uses a VA, we recommend booking an initial meeting, either via video call or in person, before making a decision.
Not every VA is the right match for every business owner. It ultimately comes down to your specific needs, whether your decision is driven primarily by price or quality and whether you want to build a collaborative partnership or simply maintain a task based relationship. You should feel a genuine alignment and connection right from that first meeting.
What should I look for when choosing a virtual assistant agency?
When evaluating a VA agency, consider these critical factors:
Pain Point Alignment: Clearly identify your biggest business bottlenecks and ensure the agency specialises in solving those exact problems, rather than claiming to ‘do everything’.
Legitimate Reviews & Credentials: Look for authentic client testimonials, industry awards or media features that verify their credibility.
Experience vs. On the Job Learning: Confirm whether you are paying for true expertise or for someone to slowly figure things out on the go.
Security & Compliance: Ensure they talk openly about security measures, confidentiality and how they handle your sensitive business data.
Fair Agreement Terms: Watch out for lock in contracts that force you to stay if the partnership isn't working and be wary of rates that seem too good to be true. Quality and reliability always come with fair, sustainable pricing.
What are the benefits of hiring a virtual assistant for administrative tasks?
The biggest advantage is cost efficiency. You only pay for the productive time worked, not for a ‘bum on a seat’.
To truly reap this benefit, ensure you hire a mature, experienced team rather than someone who works slowly or learns on your dime. An efficient VA handles tasks swiftly and accurately without relying on YouTube tutorials during working hours, saving you both time and unnecessary stress.
Can Mint Agency help with human resources tasks like recruiting and onboarding?
Yes! We can support your business throughout the recruitment and onboarding journey. We can advertise and list your open positions, create and run targeted social media ad campaigns to attract top talent, short list the applicants and gather official onboarding documents from trusted online sources. We ensure your new team members have a smooth, professional entry into your business.
Where can I find virtual assistant services in Australia?
You can start by conducting a targeted Google search, exploring professional social media platforms or asking for recommendations within Australian small business Facebook groups.
Before you search, make sure you are clear on what you need:
Are you looking for a specific skill set or working within a strict budget?
Is data security and privacy a top priority for your business?
Do they require sound knowledge of Australian business regulations, standards and conventions?
“I’m so grateful to have found you two! Can I say “I love you” this early in our relationship?!?… love what you’re doing for my business*.”
— Client feedback
*Actual business name replaced with ‘my business’ for client’s privacy.
“You are doing such a great job on the website and everything I randomly throw at you!! Soooo appreciative to have someone like you on my tiny team!!”
— Client feedback