our services.

Mint Agency provides virtual assistant services to small business owners. Whilst you focus on what YOU DO BEST, Mint Agency REDUCES THE STRESS of administration tasks and improves the overall organisation within your business. Below is a list of tasks we are experienced in. If you require a task not mentioned within our services, please don’t hesitate to contact us. There is a chance we could still help you out.

Administration.

Choosing the right database for your business can be overwhelming, given the multitude of options available today. Take the stress out of the decision making process by entrusting us to narrow down your choices and implement the program that perfectly aligns with your business needs. Our expert team will seamlessly import your existing information, set up templates, automations, merge fields, and more. With our assistance, you can maximise the potential of your chosen program and ensure optimal utilisation for your business. Let us simplify the process and help you make the most of your database solution.
Creating a compelling and effective presentation can be time consuming and challenging, which is why we offer report and presentation services to help bring your vision to life. Whether you have a rough outline or a fully developed concept, our team of experienced professionals can help you craft a visually stunning and engaging presentation that effectively communicates your message. These can be created in your program of choice or if you're unsure, we highly recommend Canva or Google.
Customer satisfaction and nurturing to build lasting relationships with clients, customers and patients is a real passion of ours. We can implement and manage nurturing strategies, including personalised thank you gifts and nurturing emails. Our passion lies in ensuring your clients feel valued and appreciated, leading to long term loyalty and satisfaction.
As a busy small business owner, keeping on top of your email inbox can be overwhelming and may result in lost business if emails are overlooked or forgotten. Our team can strategise a plan of attack to lessen this burden or take on full management of your emails. Due to the volume of clients we take on, we can guarantee our weekly commitment, but not daily email management. We can only guarantee email management once or twice a week to meet all client needs.
Managing subcontractor insurances and contracts can be a tedious task, especially when you have other pressing responsibilities. Let us handle this essential but time consuming duty for you. We take ownership and accountability for the ongoing management of your subcontractors' document requirements. From the initial onboarding process to annual insurance policy renewals, we will efficiently chase, organise and electronically file all the necessary documents. With our dedicated support, you can focus on more important tasks while ensuring compliance and peace of mind.
We offer assistance with obtaining insurance quotes and navigating the complexities of workers' compensation insurance. If you're overwhelmed or unsure where to start, we can obtain quotes on your behalf. Additionally, if you're too busy or unfamiliar with payroll calculations for workers' compensation insurance, we provide support by accessing your payroll program, such as Xero, to help you accurately estimate and manage your wage calculations.
We highly recommend Google Workspace for small businesses. It offers a user friendly interface and affordable pricing. Let us professionally set up your Google Gmail email account, seamlessly linked to your domain name, and create a polished email signature. By utilising the Shared Drive feature within Google Drive, as opposed to the default My Drive, you'll have convenient access to templates, procedures, policies, and checklists for future employees. From account registration to email setup and folder organisation, our expertise ensures that your business is efficiently organised and fully leveraging the benefits of Google Workspace.
Many clients experience the overwhelming nature of a growing email inbox. We understand this challenge and can help alleviate the stress through effective organisation strategies. By implementing folders, labels and automations tailored to your business, we can provide a streamlined solution. For instance, we can set rules to automatically file newsletters for you to read at a designated time each week or month. Coloured flags can be utilised to prioritise emails based on importance. Additionally, we can establish rules to auto forward received supplier invoices directly into your Xero accounting system.
Organising electronic filing systems with structured folders and file naming guidelines can be a mundane job. With our expertise and passion for organisation within workplaces, we can assist your busy business establish an efficient and streamlined approach to searching for files. This can be achieved within your existing email provider programs such as Google Drive or Microsoft OneDrive, or third party programs like Dropbox and others. Say goodbye to time consuming searches and hello to a well organised digital workspace.
We understand that word processing and data entry may seem like mundane tasks, but it requires a high level of concentration and attention to detail to deliver accurate results. Our team of experienced professionals are dedicated to ensuring that every piece of data is entered accurately and efficiently, saving you time and ensuring the integrity of your data. Whether you need data entry for business, research, or personal purposes, we are committed to delivering the highest quality service and meeting your specific needs.
Templated documents such as letters and proposals help speed up your processing time and assist in the delivery of consistent customer service. We understand that creating professional, well written documents can be time consuming and tedious, which is why we offer to template your commonly used documents to suit your specific needs.
Are you considering a new program? Would you like a list of potential clients/customers collated? Do you require thorough internet research to identify gaps in your market? Our mature team can carry out internet research, utilising trusted resources to gather the data you need. Whether it's identifying target audiences for your marketing efforts or compiling valuable insights from studies conducted, we can provide comprehensive research and deliver a well organised list for your next steps.

Please note: Due to our commitment to many clients, we do not offer incoming and outgoing phone call services. We are not able to guarantee availability Monday to Friday between set operating times. However, we can provide contact details for other VA businesses in Australia that offer this service.

Marketing.

Whether you're looking to build a new website, have a professional improve your current website, or seek assistance to project manage your website build with another website developer, we are here to ensure your website vision comes to light. Visit our website design services page for more info.
Signing up for social media platforms can feel overwhelming, especially for those unfamiliar with their benefits. We can assist you by getting you set up on the best suited platforms for your business. Additionally, we can help connect these platforms to each other and your website, if you have one.
Do you have content ready for social media but lack design skills or the means to execute your designs? Our team can design your social media covers, posts, stories and reels to ensure they are on brand and ready to share with your audience.
Advertising on social media can be a cost effective method when executed correctly. However, many clients often overspend on advertising credits without targeting their desired audience effectively. Our team understands the metrics needed to determine what works best for you. Let us take care of your social media ads to ensure you gain the best ROI.
One common challenge our clients face is neglecting their social media presence when they become busy. Fortunately, we specialise in collating, creating and scheduling social media content on behalf of our clients. You don't even need to provide us with content; we can propose ideas and take ownership of the process. However, it's important to note that we do not offer a service for responding to your followers' comments and messages. We believe small business owners benefit from interacting directly with their followers, as they often represent existing or potential customers who are building a relationship with you.
Discover the power of newsletters with our assistance. Whether you're exploring programs like Mailchimp, MailerLite, Flodesk or Active Campaign, we can help you find the right email program. From designing templated layouts to setting up automations to welcome new subscribers, we've got you covered. And if crafting newsletters isn't your forte, leave it to us. We can take on the responsibility of creating and sending regular newsletters on your behalf.
Business owners often underestimate the power of Google Business profiles. They play an important role in your Google ranking, from keyword mentions to 5 star Google reviews. We can set up your account, audit existing accounts and edit them to maximise their impact. Let us assist you in harnessing the power of Google Business profiles to boost your online presence and attract more customers.
We create eBooks that serve as effective lead magnets and, depending on the content, can be sold online. With your guidance, we can even create the content for you.
While paper copies of brochures may seem a little old school, digital brochures are still effective for emailing new leads, customers or associates. Similarly, flyers may appear traditional, but our clients have experienced great success from flyer designs being distributed through letterbox drops.
You can't launch a business without a logo - it's your visual identity. If you're a small business starting out with a low budget for branding, our team can design a simple, clean logo using Canva. Even if you've already started drafting an idea in Canva, we can step in to polish up your design and ensure it looks professional and crisp.
Business cards may seem a little old school, but you'd be surprised how often people still ask for one. Additionally, there are other options such as digital business cards where you can show people a QR code to scan. Whether you're after a traditional business card design to have printed or a digital wave card, we can get this organised for you.
Ever received an email from someone and thought it would be easier to call them, only to scroll down to the bottom of their email and realise their phone number is mentioned? Inconvenient, right? And what about when their logo isn't displayed, leaving you wondering if it's a legitimate email? Email signatures can be tricky to create, especially considering compatibility issues between different email platforms. We understand the dos and don'ts of email signature creation and can ensure yours looks professional and functions across all platforms.

MINT AGENCY IS OWNED AND OPERATED IN NSW, AUSTRALIA. OUR TRUSTED, EXPERIENCED TEAM ARE ALSO LOCATED IN NSW, AUSTRALIA.

Bookkeeping.

Setting up accounting programs requires time and knowledge. You need to be familiar with how each backend setting plays an important role in the calculation of your activity statements, tax returns and invoices for your clients. With years of experience in the accounting industry and working for other small businesses, we can implement and tidy up your accounting programs. Additionally, we can work closely with your accountant to ensure their expectations of bookkeeping are met.
Whether you invoice through an accounting program or CRM, the process is much the same in our eyes. We can work with you to find the most effective way to communicate the invoices required and, if desired, take ownership of your invoicing so you have one less burden in your business.
Really, does anyone like chasing bad debtors? It's not an enjoyable task for many, and if not handled right, you tend to play the bad guy role and face a lot of abuse. We have a communication process we follow to ensure debtors are chased via multiple contact methods, and terms and conditions are in place to ensure it's not you, the business owner, who continuously suffers from outstanding debtors or non payments. By giving us access to your accounting program and emails, we can keep on top of your debtors.
For us, processing payroll is a breeze these days compared to many years ago when manual paper copy payslips and payment summaries were the norm. With programs like Xero, it calculates and accumulates much of your payroll, but this is only correct when the data entry is accurate. You need to keep up with minimum award wages, leave entitlements and more to ensure the backend settings within payroll are correct for accurate calculations. Our team can process your weekly, fortnightly or monthly wages on your behalf. We can also take responsibility for chasing your employees for completed timesheets and leave forms.
If keeping your bank account reconciliations up to date is weighing you down, we're here to save the day. This is something we enjoy and find great satisfaction in. We can ensure your accounting program is reconciled up to date for activity statement lodgements and the end of the financial year.

Please note: We don't lodge activity statements for our clients as we're not registered BAS agents. However, we can provide the reports for you to check and show you how to lodge them yourself as the business owner. Alternatively, we can send the go ahead to your accountant to hit the lodgement button.

Human Resources.

We can create procedures, checklists and policies tailored to your business needs. Our services ensure consistency and accuracy in task execution, facilitating seamless operations. From crafting procedures and checklists for various tasks we undertake to developing policies for staff hiring, leave management, social media usage, customer service and more, we help streamline your processes for optimal efficiency and compliance.
Job descriptions provide clear expectations and responsibilities for both new and existing staff within your business. With your guidance, we research common job descriptions in your industry to create tailored descriptions that meet your specific needs.
Our team can simplify the process of finding new employees by designing and advertising job positions on various platforms, including Seek, social media and others. We handle the creation of job advertisements, saving you time and reducing the stress associated with hiring while you focus on your business operations.
We can relieve the burden of shortlisting job applications by efficiently managing the process on your behalf. We thoroughly review hundreds of applications, shortlisting candidates based on your specific criteria. Additionally, we handle communication with all applicants, providing feedback to both successful and unsuccessful candidates. If desired, we offer virtual interview services, conducting interviews with or without your presence, ensuring a seamless hiring process from start to finish.
We can streamline the onboarding process by leveraging government websites to access templated HR documents and checklists for new employees. We are well versed in locating and utilising these resources, ensuring easy access to essential documents for a smooth and efficient onboarding experience. If you wish, we can even go further by providing your new employees with all the required paperwork and setting them up in your systems.